Refund policy

REFUND POLICY

30-Day Satisfaction Guarantee

At HerbalFitUK, we are dedicated to providing you with the highest quality and freshness in all our nutritional and personal care products. 

30-Day "Satisfaction or Money-Back Guarantee"

If you are not completely satisfied with your Herbalife product purchase, you have the right to return it within 30 days of receipt (in accordance with the European Directive 2011/83/EU), even if it has been partially consumed, and receive a full refund or exchange without having to justify your decision.

HOW TO SUBMIT A RETURN REQUEST

To start the return process, click on:

REQUEST A RETURN

or on the following link: https://shopify.com/98192851293/account

Please note: The clickable text “REQUEST A RETURN” can also be found at the bottom of every page of this store.

Once you have clicked the “REQUEST A RETURN” button, please proceed as indicated below:

  1. Log in to your account: a) In the "Email" field, enter your email address and then click "Continue."
    b) In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    c) Go back to the online store and enter the six-digit verification code.

  2. Click on "REQUEST A RETURN" for the order for which you want to submit the return request.

  3. If your order has more than one item, select the items you wish to return.

  4. Select a reason for the return and add a note for the store.

  5. Click on "REQUEST A RETURN."

You will receive an email with a Refund Form that you need to fill out and return to us via email. (Depending on the case, we may ask you for photos of the products and the lot number printed on the products).

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label. After the product has been returned or, in some cases, if we ask you to return only the product labels, once we have received what was requested, you will receive a refund.

  1. Processing the Refund
    Once we have received and verified that the return is in good condition, we will process the refund using the original payment method you used.

  2. Product Replacement
    If you request a replacement, the new products will be shipped as soon as the return has been validated.

  3. Refund Timing
    Once the refund is approved, you will receive a confirmation email. The refunded amount will be visible in your account typically within 72 hours, depending on your bank's processing times.

Need Assistance?


For any questions regarding a return or refund, please write to us at

info@herbalFiUK
Our team is available to assist you quickly.